Smart Meter

How can I book or reschedule my Smart meter installation appointment?

All of our Smart meter installations are currently on hold while we upgrade our systems. We apologise for any frustration this may cause. We will be contacting all customers with an update on how to book Smart meter installations once this upgrade has been completed.

Would I need to do anything prior to my Smart meter installation appointment?

Here is a handy guide about all the important things you need to do and know before your appointment.

How do I change my Smart meter reading frequency choice?

You can change your Smart meter reading frequency choice at any time online and via our mobile app.

Go to Account > Go to Settings > Go to Properties >


For Electricity, under Property Settings, select from Monthly; Daily or Half Hourly on drop-down menu under Meter Reading Frequency.
For Gas, under Property Settings, select from Monthly; Daily or Half Hourly on drop-down menu under Meter Reading Frequency.


Unless you've told us differently, we’ll take your Smart meter readings daily. However, you could benefit more by choosing half-hourly meter readings: you’ll have access to online tools and reports based on your specific energy use –which could help you save even more energy and money. Or you can always give us a call on 0800 294 0880 if you want to discuss this with us. Our Smart helpline from Monday to Friday 9am to 5pm.

How do I use my Smart Energy Display?

Here’s a handy guide to help you get the most out of it.

Do I have to have a Smart meter?

You do not have to have a smart meter fitted but we’d always recommend that you do have one, as they make your life easier, they help cut the UK’s carbon footprint and could save you energy and money too. The UK’s energy infrastructure is changing. Similar to the way your TV was upgraded to digital, eventually, traditional gas and electricity meters will be phased out and replaced with Smart meters.

If you have signed up for a tariff where having a smart meter is part of your terms and conditions and you refuse to have a smart meter fitted, you may be switched to a different tariff.

Will I have to pay for my Smart meter(s) installation?

No, there’s no extra cost for your Smart meter(s) or the installation. We're supporting the government in updating the UK’s energy system, including every home being offered Smart meters by 2020.

Why have you cancelled my Smart meter installation?

All of our Smart meter installations are currently on hold while we upgrade our systems. We apologise for any frustration this may cause. We will be contacting all customers with an update on how to book Smart meter installations once this upgrade has been completed.

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