How do I switch to Sainsbury's Energy?
Switching to Sainsbury's Energy is simple. We’ll give you an instant quote online - all you'll need is your credit card, debit card or bank account details. It’s also a good idea to have a copy of a recent bill to hand, so the details you give us about your energy usage are as accurate as possible. And that's all you'll need to switch! If you choose to go ahead, we’ll take care of the rest, including contacting your existing supplier. They must complete your switch in less than three weeks, as long as you're up to date with your payments. They'll then give us your final meter reading and you'll receive your final bill from them.
Is Sainsbury's Energy available in my area?
Sainsbury's Energy is available in most parts of the UK, with the exception of Northern Ireland. Call 0800 088 4127* to confirm availability in your area. We’re open Monday to Friday 8am to 8pm and Saturday 9am to 1pm (except for bank holidays).
I’m moving into a new home, can I switch?
Absolutely. If you're moving to a new home, just select the option ‘I'm planning to move to a new house soon (and want to set up Sainsbury's Energy for my new house)’ when signing up. Tell us your new address details and your move in date and we'll take care of the rest. If you're currently a Sainsbury's Energy customer and moving home, please see the Moving House FAQs.
I've been disconnected, can I switch?
Yes, if you’ve been disconnected, or there's no supply to your home, we’ll arrange for your power to be connected. There will be a fee for us to do this (see our Schedule of Fees). If your property has been disconnected for longer than six months, you’ll need to arrange a certificate of verification (COV) and present it to our engineer when they reconnect your property. If you’ve been disconnected because you haven’t paid your current provider they may not allow you to switch until you’ve settled your outstanding bills.
How long does it take to switch?
Switching usually takes no more than 17 days. We'll keep you updated throughout the process and let you know if you need to do anything. We recommend that you enter a meter reading online as soon as possible once your switch is complete to bring your account balance up to date.
What do I do if there’s a problem with my switch?
If you have any questions at all about your switch, just give us a call on 0800 088 4127*. Our friendly, UK-based customer service team is always happy to help. Our lines are open Monday to Friday 9am to 5pm, and our live chat service is also available from Monday to Friday 9am to 5pm (except for bank holidays).
Will my supply be cut off when I switch?
Don't worry, you’ll be able to carry on using your gas and electricity throughout the switch. Switching to Sainsbury's Energy simply involves the transfer of information - your energy supply will remain exactly the same. Just make sure you continue to pay your current supplier until the switch is complete.
Does it cost anything to switch to Sainsbury's Energy?
You can switch to us free of charge. However, it's worth checking your current contract; your current provider may need you to settle any outstanding bills or charge you an exit fee if you switch before it comes to an end.
It may be that your new home doesn't have an electricity supply (or gas if you’re choosing dual fuel). In this case, we’ll let you know of any costs in advance.