Let’s get your smart meter working again.
Job summary
Our technician will arrive within your allocated time slot to complete the work and run essential safety checks. To find out what to expect on the day, how to prepare, or how to reschedule, please take a look at our FAQs below.
Frequently asked questions.
Why do you need to come to my property?
Our records show your smart meter isn't currently talking to us as it should. We need to get it working properly, so that you're able to enjoy the full benefits of your smart meter.
How long will it take?
Your technician can arrive at any time within your appointment window, and will need 1-2 hours from when they arrive, to complete the work.
Do I need to do anything before you come?
Make sure your meters are easy to get to. Clear the area of coats, bikes or any other obstructions. If your meter is high up and needs a ladder to access it, let us know before your appointment - call us on 0808 501 5277. We’ll need to park outside your property, so please provide a permit if we need one. If there’s no parking please get in contact before your appointment. Please make sure someone over the age of 18 will be available in the property for the full duration of the visit. Please get in contact before your appointment if you have any vulnerabilities, health conditions, or special dependencies on an energy supply that we should be aware of.
What happens on the day of your appointment?
Your technician will give you a call when they are on their way - make sure you have supplied us with an appropriate contact number to reach you on the day. Your appointment will be carried out by experienced technicians from E.ON Next or one of our partners. Your technician will show you their ID as they arrive. Your technician will do some initial checks to ensure there is signal, before starting work. Your power will need to go off - however we carry power banks which can supply you with power for one item like a wifi router if you’re working from home. As part of the installation, your technician will provide an in-home display so that you can track your energy use.
Can I set up a passphrase?
Yes, you can set up a passphrase for our technician to use on the day. If you did not already set up a passphrase when you booked your appointment and you would like one added, please call us on 0808 501 5277.
What if I need to reschedule my appointment?
We understand that plans can change. If you need to reschedule your appointment, call us on 0808 501 5277.
Your smart data preferences.
As soon as your smart meter is up and running we'll start collecting your smart data. Our privacy policy shows how we protect and use your data.
Data for energy use.
We collect data about your energy use, the more we get, the smarter your energy insights are. We can collect data every half-hour with your consent - this can unlock clever benefits like time of use tariffs, more accurate billing, product development, keeping smart meters working, help reduce costs and carbon - and if opted into marketing, personal recommendations and offers of free or discounted energy. Update your preference to half-hourly (if you haven't already) or get in touch so we can help. Or, you could choose daily data collection or opt-out to monthly.
Data for energy settlement.
We'll collect your data half-hourly to use for settlement (how suppliers match and pay for the energy used by customers) - this will help lower the cost of electricity, support more renewable energy use plus many other benefits. You can opt out to daily collection, just update your preference for how often we collect this or get in touch and we'll sort it for you.
Where can I find more energy saving information?
For more useful information on smart meters head over to this page or if you want to know more about how to lower emissions and cut your energy bill just visit the Energy Saving Trust.