Support from Sainsbury’s Energy

For those of you feeling the pinch more than most, we are here to help. With expert advice and financial assistance, we can work together to find the right support for you.

Affordable payment plans

If you are worried about repayment, reach out to your dedicated customer service team. We can work with you to create an affordable personal payment plan.

Call us at 0808 501 5200 or send us an email to

Free debt advice with StepChange

This free financial tool has been created by our partner StepChange to provide access to impartial debt advice and support for everyone.

Start your free money health check.

Access to the E.ON Next Energy Fund

As a Sainsbury’s Energy customer you may be eligible for grants to help cover your energy bills and replace broken appliances, thanks to our partnership with E.ON Next.

See if you are eligible for help from the E.ON Next Energy Fund.

Additional financial support

Priority Services Register

For additional support managing your energy account you can sign up to the Priority Services Register. Customers on the Priority Services Register are eligible for a wide range of assistance tailored to your individual needs – such as accessible bills or advance notice of planned power cuts. Check if you are eligible to be added to the Priority Services Register if you think you could benefit from further support.

Homes For Living

Homes For Living is a government funded scheme to promote independence and wellbeing by providing free access to home aids and equipment. With subtle designs and free installation, these free home adaptations and mobility aids can help provide safer living spaces. See if you are eligible for support from Homes For Living.

Warm Home Discount

The Warm Home Discount is a non-repayable government scheme funded by participating energy companies for people who are having trouble keeping up with their energy bills. If you are eligible you will receive a one-off £150 discount on your energy bill. The 2023/24 Warm Home Discount is now open. If you live in England or Wales you no longer need to apply. If you live in Scotland and think you may be part of the Broader Group you can give us a call and find out if you are eligible. Learn more about the Warm Home Discount.

Winter Fuel Payment

The Winter Fuel Payment is a non-repayable one-off payment to help with heating bills for customers born before 25 September 1956. If you are eligible you will receive between £250 to £600. You will normally receive this automatically when you reach state pension age, but in some cases you may need to apply. Find out if you are eligible and how you can apply.

For further advice

Citizen’s Advice

Citizen’s Advice is a network of independent charities who can offer you unbiased and confidential advice on a range of topics.

National Energy Action (NEA)

NEA is a charitable organisation tackling fuel poverty in the UK. If you are worried about heating your home this winter, you can find resources and support.

Need help with funding?

You could be eligible for help from Energy Company Obligation (ECO) which is a government energy efficiency scheme in Great Britain to tackle fuel poverty and help reduce carbon emissions.

We work with installers to introduce certain efficiency measures into your home, such as loft, wall insulation and heating measures.

To find out if you’re eligible, E.ON Energy have set up an information page here.