Here to help

Whether you're thinking of switching or are already with us, our friendly customer service team are happy to help - and we're only a call or click away.

Get in touch

You'll find answers to most questions on our handy FAQ page or email us at

Whilst we’re getting more calls than usual at the moment, we want you to know that your energy supply is safe with us. Before you ring, please have a look at our FAQs instead.

Speak to us

0808 501 5277*

Our lines are open Monday to Thursday 9am to 5pm, 9.00am to 4.00pm Friday.

Gas emergencies

0800 111999*

(This is a 24 hour emergency line)

*Calls to 0800 and 0808 numbers should be free from all mobiles and generally free from all landlines. Calls may be monitored and/or recorded for security, quality or training purposes.

Our address

For general enquiries please write to:

  • Sainsbury's Energy,
  • Trinity House,
  • 2 Burton Street,
  • Nottingham,
  • NG1 4BX

Social media

You can reach us on social media between 8am-10pm, 7 days a week, 365 days a year.