Here to help

Whether you're thinking of switching or are already with us, our friendly customer service team are happy to help - and we're only a call or click away.

Get in touch

You'll find answers to most questions on our handy FAQ page.

Speak to us

We currently can't take on new customers by phone.

Existing customers, please contact us on:

0800 088 4127*

Our lines are open Monday - Friday:
9:00am - 5:00pm
(Except for bank holidays)


If you joined us after the 20th April 2021, please contact us on:

0808 501 5277*

Our lines are open Monday - Friday:
9:00am - 5:00pm
(Except for bank holidays)


Gas emergencies

0800 111999*

(This is a 24 hour emergency line)


*Calls to 0800 and 0808 numbers should be free from all mobiles and generally free from all landlines. Calls may be monitored and/or recorded for security, quality or training purposes.

Our address

For general enquiries please write to:

  • Sainsbury's Energy
  • 5th Floor
  • 125 Colmore Row
  • Birmingham
  • B3 3SD

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