Here to help

Whether you're thinking of switching or are already with us, our friendly customer service team are happy to help - and we're only a call or click away.

Get in touch

You'll find answers to most questions on our handy FAQ page.

Speak to us

0808 501 5277*

Our lines are open Monday - Friday:
9:00am - 5:00pm
(Except for bank holidays)


Gas emergencies

0800 111999*

(This is a 24 hour emergency line)


*Calls to 0800 and 0808 numbers should be free from all mobiles and generally free from all landlines. Calls may be monitored and/or recorded for security, quality or training purposes.

Our address

For general enquiries please write to:

  • Sainsbury's @ E.ON Next,
  • Floors 5-7,
  • Rutland Centre,
  • Halford Street,
  • Leicester,
  • LE1 1TQ

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