Here to help

Whether you're thinking of switching or are already with us, our friendly customer service team are happy to help - and we're only a call or click away.

Get in touch

You'll find answers to most questions on our handy FAQ page or email us at hi@sainsburysenergy.com.

Whilst we’re getting more calls than usual at the moment, we want you to know that your energy supply is safe with us. Before you ring, please have a look at our FAQs instead.

Speak to us

0808 501 5277*

Our lines are open Monday to Thursday 9am to 5pm, 9.00am to 4.00pm Friday.


Gas emergencies

0800 111999*

(This is a 24 hour emergency line)


*Calls to 0800 and 0808 numbers should be free from all mobiles and generally free from all landlines. Calls may be monitored and/or recorded for security, quality or training purposes.

Our address

For general enquiries please write to:

  • Sainsbury's Energy,
  • Trinity House,
  • 2 Burton Street,
  • Nottingham,
  • NG1 4BX

Social media

You can reach us on social media between 8am-10pm, 7 days a week, 365 days a year.