Payment and Billing

How do I pay for my energy?

The easiest and most convenient way to pay is by Direct Debit. You can set this up when you switch to Sainsbury's Energy, and the money will be debited from your bank account on your preferred payment date. Whenever you provide a meter reading, we’ll update your account and let you know if you need to change your payment amount based on your usage. You can contact us on 0808 501 5277 and our lines are open Monday to Friday between 9am to 5pm.

How and when will I get a bill?

We'll send you a statement by email every month rather than paper bills in the post. This shows how much energy you’ve used and how much it has cost.

Can I change the date of a payment?

Of course. If your scheduled payment date that we've set doesn't suit you, you can change it yourself through your online account.

Will I pay the same amount every month?

We give you fixed payments with our Fix & Reward tariff, meaning you'll pay the same amount every month. But it's worth bearing in mind that if you start using more energy, the amount you pay us will increase, even though the price per unit stays the same.

What makes up the Sainsbury's Energy price?

Our price covers the full cost of supplying power to your property, including:

  • The cost of generating gas and electricity
  • The cost of transmitting and distributing gas and electricity to your home
  • Value Added Tax (VAT)
  • Service costs such as meter lease and reading, billing and customer support

Why are the prices different for different people?

Like all energy suppliers, our prices vary from area to area and property to property. The amount we charge is based on a number of factors, including:

  • Which type of meter you have / the metering set-up of your property
  • Where you live / the local network company charges
  • When you use energy