What is a Direct Debit?
A Direct Debit is the simplest and most convenient way for you to pay your energy bills. It is an instruction made by you to your bank or building society that authorises us to take an agreed amount and on an agreed date automatically.
The Direct Debit Guarantee ensures that we cannot take a different amount from your account or on a different date without sufficient notice being provided to you.
How do Direct Debit payments work?
A Direct Debit is a way of s-p-r-e-a-d-i-n-g out the cost of your energy by splitting up your yearly energy payment into regular payments.
For example, if you were to use £1200 in energy over a year, we could divide this payment into a fixed payment of £100 a month for 12 months. This way your energy use is covered all year, with no change to the amount you’d pay.
What we need to know to set up a direct debit?
It couldn’t be easier. As part of the sign-up process on our website or on the phone, we will ask you for the following information to set up a Direct Debit Instruction with your bank:
- Your name and address
- Name and address of your bank or building society
- Your bank or building society account number
- The branch sort code of your bank or building society
- The name(s) on the account
How do I set my Direct Debit payment amounts?
Your first monthly Direct Debit is based on the information you give us when you sign up: this will be based on the monthly payment value or annual energy consumption provided by you, or the estimated annual consumption based on the size of property, how many bedrooms etc. After you’ve been on supply for a month or two and have provided a few meter readings, you can choose your monthly Direct Debit payment amounts based on your energy usage.
I changed my Direct Debit payment by accident, can I change it back?
If you have accidentally changed your payment amount, please call us and we can help you change it back to the amount you previously set.
Why has my Direct Debit payment changed?
We will review your account on an ongoing basis. We’ll check to make sure that the energy you’ve been using is covered by your Direct Debit payments. Sometimes we find that we may have underestimated or overestimated the amount of energy you’re actually using each year. If this happens we’ll try to amend your monthly payment so that your ongoing energy use is covered.
Help us to help you: just give us meter readings every month to help make your Direct Debit reassessments more accurate.
When will my Direct Debit payment be reviewed?
We aim to review your account on an ongoing basis to make sure everything’s running smoothly. If you’ve provided monthly meter readings, we’ll use these to reassess your Direct Debit payment.
The Direct Debit Guarantee
This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
If there are any changes to the amount, date or frequency of your Direct Debit, E.ON Next Energy Limited will notify you 5 working days in advance of your account being debited or as otherwise agreed. If you request E.ON Next Energy Limited to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
If an error is made in the payment of your Direct Debit, by E.ON Next Energy Limited or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund that you are not entitled to, you must pay it back when E.ON Next Energy Limited asks you to.
You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.