How long does it take to switch?
Switching usually takes no more than 21 days. We'll keep you updated throughout the process and let you know if you need to do anything. We recommend that you enter a meter reading online as soon as possible once your switch is complete to bring your account balance up to date.
What do I do if there’s a problem with my switch?
If you have any questions at all about your switch, just give us a call on 0808 501 5277. Our friendly, UK-based customer service team is always happy to help. You can also email us at firstname.lastname@example.org.