Dedicated customer service
At Sainsbury’s Energy every customer has a dedicated customer service team that knows their account inside and out. Giving you the answers you need with a personal touch.
Whether you're thinking of switching or are already with us, your dedicated team is always happy to help - and we're only a call or click away.
Get in touch
You’ll find answers to your many questions about your energy account, bills and meter readings on our handy FAQ pages.
Or you can email us at hi@sainsburysenergy.com.
Speak to us
Our lines are open Monday to Thursday 9am to 5pm, 9.00am to 4.00pm Friday.
Gas emergencies
(This is a 24 hour emergency line)
*Calls to 0800 and 0808 numbers should be free from all mobiles and generally free from all landlines. Calls may be monitored and/or recorded for security, quality or training purposes.
Our address
For general enquiries please write to:
- Sainsbury's Energy,
- Trinity House,
- 2 Burton Street,
- Nottingham,
- NG1 4BX