Tell us more about your enquiry

Already have an online account?

Your Enquiry

Please complete all fields unless otherwise indicated. This will help us deal with your enquiry more efficiently.

See FAQs on this topic See FAQs on this topic

Contact Details

So we can get in touch quickly to respond to your enquiry.

(optional) (Where can I find this?)

You can find your customer reference number at the top of any correspondence we have sent.

If you're a new customer to Sainsbury's Energy and don't yet have a customer reference number, please give us a call on 0333 202 9816*.


*We may record calls to help improve our service to you. Calls to 0800 numbers are free from mobiles and landlines. Calls to 0330/0333 numbers will cost you no more than 01 or 02 numbers from landlines and mobiles. If you get 'inclusive minutes' with your package, calls to 0330/0333 numbers will be part of these.

Phone lines are open Monday to Friday between 8am and 8pm and on Saturdays from 8am to 6pm. We’re closed on Sundays and Bank Holidays.

(e.g. EN11 9QW)

(e.g. 0207123456)

You can provide a textphone or international phone number below. Please note that this number will only be used for this enquiry and will not be updated on your Sainsbury’s Energy account.

(e.g. +441234567890)

Sorry that you're unhappy about something. We'll give you a call to talk about it as that's the best way for us to sort this out quickly for you. Just to let you know, the number we'll call you from will start with 0800. (If you've previously asked us not to contact you by phone, we'll write to you instead.)