When it comes to home energy, there’s a vast choice out there, so we’ve made it easier to choose a tariff and switch to us. We’re here with friendly, helpful advice all the way.

Things you'll need

To make your switch as simple as possible, please ensure you have these details handy when you switch online or by phone:

  • The full address of the property
  • Your contact details including phone number and email
  • Your bank account details if you want to pay by Direct Debit.

How long will it take?

The below table gives a guide to how long it could take to switch your energy to us. We’ll regularly keep you updated with the progress of your order.

What happens

Switching from British Gas

Switching from another supplier

Confirm in writing

We'll write to you with everything you need to know, as well as contacting your current supplier to tell them you're switching to us.

Please make sure you don't need to pay a bill with your current supplier. Otherwise we can't send you your supply date.

Next working day
Next working day

Reading your meter

To make sure you only pay for the energy you use, just call us with a reading or do it online.

Around 2.5 weeks later Around 2.5 weeks later

Switching you on

You will remain with your current supplier until we write to you to confirm when we’ll start supplying your energy. We’ll also give you an account number, which you'll need whenever you talk to us.

Around 2.5 weeks later Around 2.5 weeks later

See how much you could pay annually with our simple calculator.

See how much you'll pay

View simple ways to help cut down on your energy use and save money around your home.


Read our energy saving tips