When we come to install your Smart meters we’ll work to the Ofgem-approved Smart Meter Installation Code of Practice.
This ensures a high standard of service throughout the installation process. We’ll explain the benefits and show you how to get the best from your Smart energy display.
- New licence conditions for energy suppliers
- Installer training and certification
- Customer communications; before during and after installation
- Appointment handling
- Guidelines on how vulnerable customers should be considered