Smart Privacy Notice

From the date your smart meter is installed or the date we notify you we are able to utilise the functionality of a smart meter that a previous supplier fitted, or from the date we take over your supply and your smart meter functionality is already available to us (as appropriate), we will use the smart energy consumption data for the purposes set out in this Smart Privacy Notice.

 

How your smart energy data will be used

Monthly

Daily

Half Hourly

To produce bills based on actual reads reducing the need to estimate your bills.

 

To provide information and feedback to you about your energy consumption and how you could manage your energy usage better and save money (this won’t include using your smart energy data for marketing purposes unless you’ve already agreed that we can). The greater the frequency of energy usage we can obtain the more tailored the feedback can be.

To track trends in energy consumption and analyse your energy data and compare it over time with other customers’ usage so we can develop tailored products and services for you (this won’t include using your smart energy data for marketing purposes unless you’ve already agreed that we can). The greater the frequency of energy usage we can obtain the more tailored the products and services we can offer to meet your specific needs.

To calculate your energy usage and any debt or credit accrued

 

To provide energy usage for industry purposes in line with industry regulations

To identify and fix faults or issues with your meter more quickly. The greater the frequency of energy usage provided the easier it will be for us to identify issues with the meter at an earlier stage.

To provide you with interactive tools to analyse your energy consumption through your online account or through communications we may send to you for example to provide you with energy saving advice. The greater the frequency of energy usage we can obtain the more detailed and tailored the analysis will be.

To help us forecast demand for energy. The greater the frequency of energy usage we can obtain the more efficiently and accurately we can do this meaning we can purchase wholesale energy at the best price.

To give you tailored advice and recommendations on how to reduce the amount of energy you use based on your specific energy usage.

 

 

To carry out internal reporting, modelling and analysis to understand our customers better. Provision of daily and/or half hourly energy usage will give us a more detailed view of our customers and how they use energy to help us understand our customer needs better, help improve the way we provide our services and the types of services we offer as well as enabling us to develop the right types of products for our customers.

a. Monthly

Monthly is the minimum level of data we are allowed to take for billing and regulatory purposes. If this is the level of consent you select we are also allowed to take ad hoc daily meter reads to maintain accurate billing where we need to send you a bill after changes to your account (for example if you move home or change your energy product), if we need to use the data to resolve a query or a complaint from you or if we think your smart meters have been damaged or been compromised in any way. Daily meter reads will help us understand the meter's recent activity so that we can diagnose and resolve the problem.

 

b. Daily

Unless you tell us you wish to opt out (object), not only will we collect your monthly energy data as set out above, we will also collect your smart energy data on a daily basis. If you would prefer us not to collect this level of energy data daily you can let us know at any time by calling us on 0800 294 0880 (should be free from all mobiles and generally free from all landlines) or by logging in to your account.

 

c. Half-hourly

Subject to (h) below, if you permit us to, not only will we collect your monthly and daily energy data as set out above, your energy data will be measured every half hour. The data will only be collected by us once a day (during a daily download of that data from your smart meter).

 

d. Options

We will discuss the purposes for which your smart energy data may be used in greater detail with you either when you contact us, or we will get in touch with you prior to your smart meter being installed, or when you transfer your energy supply over to us, so that we gain your explicit consent for us to collect and use your half hourly data. Your half hourly smart energy data will not be collected and used by us unless we get your consent to do so.

 

To discuss your options or change what level of energy data we collect, please call 0800 294 0880 (should be free from all mobiles and generally free from all landlines) or log in to your account. You can do this by clicking on settings > properties > meter reading frequency, then choosing from the drop-down menu to pick your meter reading preference. https://secure.sainsburysenergy.com/

 

e. You can change your mind about the use of your data whenever you like – but we are allowed to take monthly energy usage for the purposes set out above so that we can service your account.

 

f. If you decide that you want to change the level of smart energy data that you want us to collect that change will not be reflected at a meter level for up to 2-3 days from the date that you contacted us and the smart energy data for that period either may still be available to us and to you or may not be available to us or to you until your meter is updated depending on whether you were increasing or decreasing the level of energy data you want to have access to.

 

Additional Smart Energy Data Use Consent Requirements

g. If you have a smart meter in your property it is your responsibility to tell us if you move home. It is essential that you tell us in advance of that move taking place so that we can arrange for your smart energy data to no longer be available to any new occupier via the smart energy display in your home. If you fail to let us know then we may be unable to prevent your energy data being available to the incoming owner/occupier of the property. This may also have an impact on the availability of the new occupier’s data to them as we will only be able to prevent access to your data from the date that you let us know that you have moved and that may include some data for the new customer if you have moved out and they are already living in the property.

 

h. If you are a landlord, you must notify us when your tenants move in or out. It is essential that you tell us in advance of that move taking place so that we can arrange for the previous tenants’ smart energy data to no longer be available to any new occupier via the smart energy display in your property.  If you fail to let us know then we may be unable to prevent the previous tenants’ energy data being available to the incoming owner/occupier of the property. This may also have an impact on the availability of the new occupiers data to them as we will only be able to prevent access to the previous tenant’s data from the date that you or the new occupier let us know that the previous tenants have moved and that may include some data for the new customer if the previous tenants have moved out and the new customer is already living in the premises.

 

i. We are able to provide you with up to 24 months’ (or the period we have been your supplier whichever is the shorter) of smart energy consumption data as long as it is available from your smart meter. A smart meter is only able to store a limited amount of data so if you, for example, change your level of consent to enable us to collect more than monthly energy data then we will only be able to provide you with any retrospective information at that new level of energy data use if it is still available from your smart meter.   

 

j. It will not be possible to purge (remove) your energy data from the systems once it has been collected so any consent to use the energy data is given with that restriction in place. If requested we will stop processing that data unless we have a legal or regulatory right to continue to use the data to deal with your account.

 

k. If you are the Landlord or owner of the property we supply and are also the bill payer but you do not live at the property, we may only be able to provide you with smart energy consumption data that is necessary to enable us to meet our contractual and legitimate responsibilities/functions to be carried out (such as billing and tariff comparison) are shared with you. We may be able to provide you with more granular smart energy consumption data if you provide us with your tenants details so that we can contact them, provide them with the purposes for which we will use their smart energy consumption data if you provide us with your tenants details so that we can contact them, provide them with the purposes for which we will use their smart energy data and seek their consent to provide you with more granular smart energy data.

 

l. If you are the account holder for gas and/or electricity at a property we supply, you need to understand that anyone who is living at or visiting the property will have access to the (SED) Smart Energy Display and will be able to see how much energy you are using, the price and the cost of that energy.

 

m. If your property has multiple meters (for example because you have converted two flats which have separate meters into one) then the level of consent you agree to will be the level of consent that will apply to all the meters in your property. We may need to discuss your level of smart energy data use and how your smart meter operates if your smart meter is set in prepayment mode.

 

n. If you also have an export meter (such as if you are on a feed-in tariff) we cannot be the supplier to whom your energy is exported so you will need to be separately supplied for your export meter.

 

o. If you also have an export meter and we are the suppliers to whom your energy is exported, then any level of smart energy data use you have set for your import (supply) meter will apply to your export meter.