What if I'm having trouble paying my bill?

If you're having trouble paying, our ways to pay booklet might help you work out your options.

Let us know as soon as possible if you don't think you can pay your bill, call Sainsbury’s Energy on 0333 202 9816*. You can also textphone 18001 0800 072 8626* if you're deaf or can't hear well.


*We may record calls to help improve our service to you. Calls to 0800 numbers are free from mobiles and landlines. Calls to 0330/0333 numbers will cost you no more than 01 or 02 numbers from landlines and mobiles. If you get 'inclusive minutes' with your package, calls to 0330/0333 numbers will be part of these.

Phone lines are open Monday to Friday between 8am and 8pm and on Saturdays from 8am to 6pm. We’re closed on Sundays and Bank Holidays.