Trouble paying

Where can I get advice and support if I am worried about debt?

If you're having trouble paying your gas or electricity bill, call Sainsbury’s Energy on 0333 202 9816*.


*We may record calls to help improve our service to you. Calls to 0800 numbers are free from mobiles and landlines. Calls to 0330/0333 numbers will cost you no more than 01 or 02 numbers from landlines and mobiles. If you get 'inclusive minutes' with your package, calls to 0330/0333 numbers will be part of these.

Phone lines are open Monday to Friday between 8am and 8pm and on Saturdays from 8am to 6pm. We’re closed on Sundays and Bank Holidays.

Money Advice Service
National Debtline
British Gas Energy Trust
Citizens Advice