We'll give you the option to log in to your online account or via the app to enter your meter readings as often as you like. This will mean you can track your energy usage and make sure your bills are an accurate reflection of how much you're actually using. But regardless of whether you do this or not, we’ll still need to read your meter as well. We aim to read meters on a half-yearly basis depending on what type of meter you have and where you live. If your meter is located inside your home we’ll need to arrange access with you.
No, you don't - we work with all kinds of meters. If you think there might be something different about the meter(s) at your home, just call us on 0800 088 4127*. We’re open Monday to Friday 8am to 8pm and Saturday 9am to 1pm (except for bank holidays).
Unfortunately not - our tariff is only available to customers with standard credit, restricted credit or Economy 7 credit meters.
As with other energy suppliers, if you've got a Smart meter some, or in other cases maybe all, features may stop working when you switch to us from another supplier. If you lose the features of your Smart meter, it'll still work as a normal meter and you'll be able to see how much energy you're using online and via our mobile app.
If you haven't got a Smart meter, we’ll keep you updated and let you know when changing to a smart meter is an option for you.