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Joined before 5 February 2019

What’s changed between Sainsbury’s Energy and British Gas?

The partnership between Sainsbury’s and British Gas came to an end on 14th April 2019. But don’t worry, there’s nothing you need to do. Sainsbury’s Energy was just a trading name used under licence by British Gas Trading Limited. When energy was previously supplied to your home by 'Sainsbury’s Energy' your supplier was actually British Gas. So your account will have simply switched over from Sainsbury’s Energy to British Gas on 14th April.  Sainsbury's have now teamed up with a new energy supplier and Sainsbury's Energy will continue to trade under a new licence. To find out more click here

Will my energy supply be affected?

Don’t worry. There won’t be any interruption to your energy supply – British Gas will take care of everything for you.

Do I need to change the way I make payments?

You don’t need to change a thing. Your payments have always been sent to British Gas, so there’s no need to change your payment details.

What will happen to my meter readings?

Keep sending in your meter readings as usual. If you’re a smart meter customer, your readings will still be taken automatically. British Gas will let you know if anything changes.

What happens if I am in debt with Sainsbury’s Energy?

If you owed money on your account, the outstanding balance would have moved across to your new British Gas account.

What happens if I am in credit with Sainsbury’s Energy?

Your credit will also have moved across to your new British Gas account.

How do I set up an online account with British Gas?

You should have heard from British Gas during April to tell you how to access your new online account. For more information call 0333 202 9816†

 

†Calls to 0330/0333 numbers will cost you no more than 01 or 02 numbers from landlines and mobiles. If you get 'inclusive minutes' with your package, calls to 0330/0333 numbers will be part of these.

How does this affect me?

Your current contract has moved to British Gas. However, your energy supply, account number, tariff, and payments remain the same. You can still send in meter readings as usual for now, and if you have smart meters, your readings will still be taken automatically. If you have an online account, you’ll be able to access your account and documents through the British Gas website. For more information call 0333 202 9816†

These changes won’t affect any of your other Sainsbury’s products or services such as Sainsbury’s Banking or Sainsbury’s Insurance.

 

† Calls to 0330/0333 numbers will cost you no more than 01 or 02 numbers from landlines and mobiles. If you get 'inclusive minutes' with your package, calls to 0330/0333 numbers will be part of these.

When will I receive my bills?

You’ll still get your bills on the same date.

What will happen to my current Sainsbury’s Energy tariff?

Your current tariff will remain the same, but it’s now through British Gas. When your tariff’s coming to an end, British Gas will be in touch to let you know more. For more information call 0333 202 9816†

 

†Calls to 0330/0333 numbers will cost you no more than 01 or 02 numbers from landlines and mobiles. If you get 'inclusive minutes' with your package, calls to 0330/0333 numbers will be part of these.

When my Sainsbury’s Energy tariff ends, will there be other tariffs that I can choose from?

British Gas have a range of tariffs, so you should be able to find one that’s right for you and your home. You're also free to switch back to Sainsbury’s Energy or any other provider if you want to.

Can I continue to move my Sainsbury’s Energy tariff to my new address?

If you’ve already told us you’re moving home, we have everything covered.

What happens if I have an open complaint with Sainsbury’s Energy?

Your complaint will stay open on your account and British Gas will handle it using the same complaints procedure and guidelines as Sainsbury’s Energy. For more information call 0333 202 9816†

 

†Calls to 0330/0333 numbers will cost you no more than 01 or 02 numbers from landlines and mobiles. If you get 'inclusive minutes' with your package, calls to 0330/0333 numbers will be part of these.

How do I set up an online account with British Gas?

British Gas should have been in touch in April to tell you how to access your online account.

What happens if I have a Green Deal?

Your Green Deal payments will not be affected, so you don’t need to do anything.

What happens if I have a FiT Tariff?

If you’re getting Feed-in Tariff payments from British Gas then you will continue to get those payments, nothing will change.

What happens to my FiT Tariff if I move energy suppliers?

If you choose to switch energy suppliers, you can still keep your Feed-in Tariff with British Gas if you want to. However, if you decide to switch your Feed-in Tariff too, then you’ll need to speak with your new supplier who will start the transfer process.

What if I didn’t want to move to British Gas?

You can change suppliers if you want to but remember to check your current tariff details first. If your tariff has exit fees, these will still apply if you move to another supplier 50 days or more before your tariff ends. So check your tariff’s terms and conditions to see if exit fees are included.

If you wish to continue with Sainsbury's Energy click here.

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