To reset your password, please enter the email you use to log in. We will email you a link to a page where you can create a new password.
If you have a question
or need help contact us.
See ways to contact us
I have forgotten my email address
You can retrieve you email address online. Retrieve email address
I have changed my email address
You can change your email address online. Once logged in to your online account, select the 'Update your details' item from the left hand menu bar.
I have forgotten my security information
Simply click on the 'Forgotten security question' link and we will send you a temporary password.
On login you will be asked to create a new password.
Tips on creating a secure password
To create a secure password follow these simple steps:
1. Do not use personal information
2. Do not use real words
3. Use different characters types
4. Do not use the same password
5. Use a paraphrase, i.e. think up a memorable sentence and use the first letter of each word
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