Please read these terms and conditions carefully

By using this website, you are indicating that you agree to the terms and conditions of its use, which we have detailed here.

If you don’t agree to the terms, you should not continue to use the site.

To print these terms conditions, select 'File' from your toolbar and then 'Print'.

Page last updated on 4th October 2011.



1. Get in touch

Please call this number for general enquiries, including problems using the website and discovering faults.
There are other useful phone numbers in the Contact us section of our main website at

Contact us on:

0333 202 9816*

Opening hours:

Monday - Friday: 8am - 8pm

Saturday: 8am - 6pm

Sunday and Bank Holidays: Closed

*We may record calls to help improve our service to you. Calls to 0330/0333 numbers will cost you no more than 01 or 02 numbers from landlines and mobiles. If you get 'inclusive minutes' with your package, calls to 0330/0333 numbers will be part of these.

2. Changes

We have the right to remove, or to stop supplying any product or service on this website at any time without giving notice.
If we remove a product or service, we are not in any way responsible to you.

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3. Applying for products and services

We can change the prices and details of products and services (and any offers) shown online without giving notice.

We can only provide products and services if they’re available – we cannot make any guarantees that they will be.
Any details of products and services on this website are not an offer to sell or buy the products or services by the
relevant company. The company advertising the products or services concerned may decide to accept or reject your offer.

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4. Business use

This website is for personal use only.

If you use any of the services on this website for business use, we have the right to and may charge you.

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5. Copyright

The copyright in the material contained in this website belongs to Sainsbury’s Energy or its licensed owner.
You can copy any part of this material, but only under the following conditions:

Material copied must not be used for business purposes.

The copies must keep any copyrights which are in the original material.

The products and technology or processes described in this website may be controlled by other copyrights or patents that we, or other people may have. This clause doesn’t give you the right to copy those.

Images on this website are protected by copyright and you mustn’t reproduce them or use them in any way without the owner's written permission.

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6. Changes to terms and records of agreements

We have the right to change these terms and conditions at any time by putting the changes on this website.
It’s your responsibility to read the website terms and conditions regularly to make sure you’re aware of any changes.
If you use this website after we’ve made a change, we’ll take this to mean that you’ve accepted the revised terms and conditions. We recommend that, from time to time, you print off and keep a copy of these terms and conditions, and a copy of any terms and conditions relating to any product or service you apply for online, together with any related application form which you have filled in. We or, if appropriate, the company you have a contract with must agree,
in writing, any change to the terms and conditions.

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7. Disclaimers

Although we’ve taken care in preparing the contents of this website, we don’t endorse any of the information, names, images, pictures, logos, icons and so on relating to Sainsbury's, British Gas or either group of companies, or their products and services for any other organisation's products and services. We don’t provide any warranties of any kind.

This includes suggestions that a product or service will be:

of satisfactory quality;

fit for a particular purpose;


compatible with equipment you already have;

secure; or


As far as the law allows, we’ll exclude all such terms and warranties. We won’t, under any circumstances, be responsible for any losses you suffer as a result of using this website including loss of profits, loss of data or loss of goodwill, whether these losses are direct or indirect, nor any indirect financial (or monetary) losses, losses that are not a direct consequence of our behaviour and losses that we couldn’t have been expected to foresee.

We don’t warrant that the information on this website is accurate or complete, or that we have checked it. We won’t be responsible for checking that the information is accurate or complete, or if any person relies on the information.

We don’t warrant that the functions or materials on this website, or which you can access from this website, will be uninterrupted or free from errors, that we will correct any errors, or that this website or the server that makes it available are virus-or bug-free or represent the full functionality (range), accuracy and reliability of the materials.

We aren’t responsible if you can’t access or use the site due to the failure of any machine, data-processing system or transmission link, any period of maintenance, change, repairs, alteration to or failure of computer systems, any industrial dispute or anything beyond our reasonable control or beyond that of our agents or sub-contractors.

If any of these terms and conditions (or any terms and conditions relating to a product or service referred to in this website) should be determined to be illegal, invalid or otherwise unenforceable under the laws of any state or country in which the terms and conditions are meant to be effective, we’ll delete the relevant terms (only in the state or country where they are illegal, invalid or unenforceable) and the remaining terms and conditions will continue to be effective, binding and enforceable.

Nothing in these terms and conditions excludes our liability for death or personal injury resulting from our negligence.

The information in this website isn’t advice (financial or otherwise) or an offer to sell or deal in any securities. You mustn’t rely on it when making any investment decision or a decision to buy financial services from an organisation.

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8. Headings

The headings used in these terms and conditions are for convenience only and do not affect the meaning of the terms and conditions.

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9. Intellectual property rights

We own intellectual property copyrights in this website. This includes all database rights, rights in designs, rights in know-how, patents and rights in inventions, whether registered or unregistered and including all rights to apply for registration.

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10. Jurisdiction and law

Unless we tell you otherwise, the products and services described in this website are available only to British residents.
The information on this website is only aimed at British residents and, unless we tell you otherwise, we won’t accept applications from anyone else. We make no representation that any product or service referred to on the website is appropriate for use, or available, in other countries. The information and other materials on this website may not meet the laws of any other country. If you access this website from another country, you’re responsible for making sure you meet any local laws. The phone numbers provided only apply to phone calls made from within Great Britain.

The laws of England and Wales apply to these terms and conditions and any terms and conditions relating to products or services described on this website. If there is a dispute about these terms and conditions, this will be dealt with in the courts of England and Wales, unless you live in Scotland in which case the laws of Scotland apply.

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11. Links to other websites

Certain (hypertext) links in this site will take you to websites that aren’t under our control. When you click on any of these links, you’ll leave our website. We have no control over, and will accept no responsibility or liability for, the material on any other website. By allowing links with third-party websites, we don’t intend to gain business from, or offer any security to, any person in any country, directly or indirectly.

We won’t accept any responsibility or liability for websites we frame.

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12. Monitoring phone calls and emails

We may monitor and record phone calls and e-mails. This will help us to improve our service and make sure we keep to our practices and procedures. Also, by recording phone calls and e-mails, we can provide evidence of any contracts you enter into over the phone or by e-mail.

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13. Ownership of website is a British Gas website and belongs to British Gas Trading Limited (British Gas).

British Gas is a Centrica business.

Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD.
British Gas Trading company number: 03078711.

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14. Product terms and conditions

If you apply for any product or service mentioned on this website, you should read these terms and conditions with any other terms and conditions which relate to the product or service and, if there is any contradiction between them, the specific terms and conditions relating to the product or service will apply. For the purposes of these terms and conditions, product and service includes any insurance or financial service.

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15. Trademarks

The images, logos and names on this website which identify a Sainsbury's or British Gas company or any other organisations and their products and services are our trademarks or the trademarks of the other organisations. Nothing on this website gives anyone any licence or right to any image, logo or name.

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16. Using the website

To use the website you need a browser such as Microsoft Internet Explorer version 5.5 or above, Firefox 1.5 or Safari 1.2.

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