If you have already applied and were successful in your application, we’ll write to let you know when payment has been applied to your account (all payments will be made before 31st March 2018). If you are a PAYGE customer, you will receive a bar-coded voucher letter to allow you to apply the credit to your key or card.

For further information on the Warm Home Discount scheme, please visit https://www.gov.uk/the-warm-home-discount-scheme

Eligible households and how to claim

The Warm Home Discount Scheme separates eligible households into two groups - the 'Core' group and the 'Broader' group.

Core group (Pension Credit customers)
Broader group (existing Sainsbury's Energy customers)

Warm Home Discount - need to know

You will need to apply for the scheme each year in order to be considered for payment. 

In order to complete a registration we will need details of all the benefits you receive and amounts, as well as any other household income. Please have this information when you call us. 

Please also keep any correspondence you may have confirming household income or benefits gained, as you may be asked to provide documentary evidence to support your claim, as required by Scheme Guidelines.

  • Credit customers can call us on: 0800 072 8625[2]
  • Pay as you go customers please call:  0800 294 8604[2]

The Standard Safeguard tariff

From 2nd February, we will be introducing a Price Cap for a proportion of our customers. The Price Cap is set by Ofgem and is a maximum amount eligible customers can pay per fuel based on typical usage. The Price Cap is reviewed twice a year, every April and October.

We will implement the Price Cap via a new Standard Safeguard tariff, which will protect both gas and electricity prices for Sainsbury’s Energy customers who meet all of the below criteria:

  • Received Warm home Discount from British Gas* since 2016
  • Have a credit meter
  • Are currently on our Standard Variable Tariff (SVT)

*Customers who have been asked to provide more information to support their WHD application will need this to be validated before they can get the Price Cap. Following this validation, we’ll contact those customers and let them know if they are subject to the Price Cap.

The Standard Safeguard tariff is not available for all Sainsbury’s Energy customers. You will automatically be moved across to this tariff if you meet the criteria above.

We reserve the right to close the scheme to applicants at any point.

[1] Subject to eligibility.Household income includes War Disablement Pension, Disablement Pension Allowance and Working Tax Credit. Household income excludes Council Tax Benefit, Housing Benefit, Attendance Allowance, Disability Living Allowance or PIP, Child Benefit and Child Tax Credit; and is before tax and National Insurance are deducted (gross income).me).

[2] We may record calls to help improve our service to you. Calls to 0800 numbers are free from mobiles and landlines.

Phone lines are open Monday to Friday between 8am and 8pm and on Saturdays from 8am to 6pm. We’re closed on Sundays and Bank Holidays.

[3] Eligibility requires the customer household to include a child aged 5 years or under or for the account holder (or partner) to be in receipt of Child Tax Credit that also includes disability or severe disability element, Disability Premium, or Pensioner Premium.