The British Gas 2017/18 Warm Home Discount scheme is open for applications.
The British Gas 2017/18 Warm Home Discount scheme is open for applications
Supporting customers who need it with a one-off electricity payment of £140.
We deal with applications on a first come first served basis and we only provide the Warm Home Discount to a certain number of customers. We’re getting close to helping as many people as we are able to and could close this year’s scheme at any time. Even if you’ve received the discount previously, you’ll need to apply again for every scheme year.
Eligible households and how to claim
The Warm Home Discount Scheme separates eligible households into two groups - the 'Core' group and the 'Broader' group.
Warm Home Discount - need to know
You will need to apply for the scheme each year in order to be considered for payment.
In order to complete a registration we will need details of all the benefits you receive and amounts, as well as any other household income. Please have this information when you call us.
Please also keep any correspondence you may have confirming household income or benefits gained, as you may be asked to provide documentary evidence to support your claim, as required by Scheme Guidelines.
- Apply now
- Credit customers can call us on: 0800 072 8625
- Pay as you go customers please call: 0800 294 8604
The Standard Safeguard tariff
From 2nd February, we will be introducing a Price Cap for a proportion of our customers. The Price Cap is set by Ofgem and is a maximum amount eligible customers can pay per fuel based on typical usage. The Price Cap is reviewed twice a year, every April and October.
We will implement the Price Cap via a new Standard Safeguard tariff, which will protect both gas and electricity prices for Sainsbury’s Energy customers who meet all of the below criteria:
- Received Warm home Discount from British Gas* since 2016
- Have a credit meter
- Are currently on our Standard Variable Tariff (SVT)
*Customers who have been asked to provide more information to support their WHD application will need this to be validated before they can get the Price Cap. Following this validation, we’ll contact those customers and let them know if they are subject to the Price Cap.
The Standard Safeguard tariff is not available for all Sainsbury’s Energy customers. You will automatically be moved across to this tariff if you meet the criteria above.
We reserve the right to close the scheme to applicants at any point.
 Subject to eligibility.Household income includes War Disablement Pension, Disablement Pension Allowance and Working Tax Credit. Household income excludes Council Tax Benefit, Housing Benefit, Attendance Allowance, Disability Living Allowance or PIP, Child Benefit and Child Tax Credit; and is before tax and National Insurance are deducted (gross income).me).
 We may record calls to help improve our service to you. Calls to 0800 numbers are free from mobiles and landlines. Calls to 0330/0333 numbers will cost you no more than 01 or 02 numbers from landlines and mobiles. If you get 'inclusive minutes' with your package, calls to 0330/0333 numbers will be part of these.
 Eligibility requires the customer household to include a child aged 5 years or under or for the account holder (or partner) to be in receipt of Child Tax Credit that also includes disability or severe disability element, Disability Premium, or Pensioner Premium.