A guide to switching

Making it easy to switch online or by phone

When it comes to home energy, there’s a vast choice out there, so we’ve made it easier to choose a tariff and switch to us. We’re here with friendly, helpful advice all the way – and you can collect Nectar points just for being a customer.

Things you’ll need

To make your switch as simple as possible, please ensure you have these details handy when you switch online or by phone:

The full address of the property
Your contact details including phone number and email
Your bank account details if you want to pay by Direct Debit.

How long will it take?

The below table gives a guide to how long it could take to switch your energy to us. We’ll regularly keep you updated with the progress of your order.

What happens	Switching from British Gas	Switching from another supplier
Confirming in writing We’ll write to you with everything you need to know. We'll also contact your current supplier to let them know you're switching to us.	Week 1	Week 1-2
Getting you started Next, we’ll call or write with your start date. This might be delayed if you have a bill to pay with your current supplier.	Week 2	Week 2-4
Reading your meter To make sure you only pay for the energy you use, just call us with a reading or do it online.	Week 3	Week 5-6
Switching you on You will remain with your current supplier until we write to you to confirm when we’ll start supplying your energy. We’ll also give you an account number, which you'll need whenever you talk to us.	Week 4	Week 7-8