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We’re increasing our energy prices on our Standard tariff
On the 1st October, the price of gas and electricity on our Standard tariff will be increasing for customers with credit meters.
We’re increasing our prices to reflect the rising cost of supplying energy to your home. We appreciate that price rises are never welcome, so this isn’t a decision we’ve taken lightly. If you’re currently on a fixed term tariff then this increase won’t impact you.
We’ve written to all customers affected providing full details of the price increase. You can also log in to your account to check your current tariff and see what options are available to you. It’s easy to switch to one of our alternative tariffs and you won’t need to pay an exit fee.
For more information please read our Frequently Asked Questions
We're here to help
Q: How do I check which tariff I’m on?
A: You can check your tariff online if you’ve got an online account. If you haven’t it’s easy to register for one. Alternatively your tariff is shown on your bill – on the right under your customer reference number.
Q: How do I find out when my current tariff ends?
A: This information can be found in your online account or on your bill, just under your customer reference number.
Q: What happens when my tariff is about to end/has ended?
A: We’ll contact you before your tariff ends, letting you know when your tariff will end and what our cheapest tariff is.