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Q: How do I check which tariff I’m on?
A: You can check your tariff online if you’ve got an online account. If you haven’t it’s easy to register for one. Alternatively your tariff is shown on your bill – on the right under your customer reference number.
Q: How do I find out when my current tariff ends?
A: This information can be found in your online account or on your bill, just under your customer reference number.
Q: What happens when my tariff is about to end/has ended?
A: We’ll contact you before your tariff ends, letting you know when your tariff will end and what our cheapest tariff is.