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We’re increasing our electricity prices on our Standard tariff
On 15th September, the price of electricity on our Standard tariff will be increasing. We’re increasing prices to reflect the rising costs of transporting energy to your home, as well as delivering government energy policy. We are also removing the £15 annual Dual Fuel Discount from 15th September.
We haven’t increased our prices since late 2013, so these aren’t decisions we’ve taken lightly. If you’re currently on a fixed term tariff with a Dual Fuel Discount, you’ll keep receiving this until your fixed term tariff ends.
We will communicate with all customers affected providing full details of the price increase. You can also login to your account to check your current tariff and to get a new Personal Projection. It’s easy to switch to one of our alternative tariffs and you won’t need to pay an exit fee.
We're here to help
Q: How do I check which tariff I’m on?
A: You can check your tariff online if you’ve got an online account. If you haven’t it’s easy to register for one. Alternatively your tariff is shown on your bill – on the right under your customer reference number.
Q: How do I find out when my current tariff ends?
A: This information can be found in your online account or on your bill, just under your customer reference number.
Q: What happens when my tariff is about to end/has ended?
A: We’ll contact you before your tariff ends, letting you know when your tariff will end and what our cheapest tariff is.