Terms and conditions

Terms and Conditions for your British Gas Central Heating Installation Quotation and Agreement

Definitions

• Standard Installation means the minimum work required to install a boiler to Gas Safe requirements i.e. remove old boiler, install new boiler, condensate, horizontal flue & waste collection. Includes electrician to connect boiler to electric circuit.

What your agreement includes:

Please read this document carefully as it will tell you everything you need to know about the terms and conditions on which we will deal with each other when you have accepted the quotation for British Gas to install central heating equipment in your home.

1. We undertake to carry out the work specified for the amount quoted, subject to the following terms and conditions. All prices include VAT at the current rate.

2. The quotation is valid at the time of quotation and will expire if not accepted by you within 28 days and in any event is always subject to installation taking place within 90 days of the date the quotation is accepted.

3. The quoted price does not include the cost of removing any dangerous waste material, such as asbestos, which could not have been reasonably foreseen when we made the original quotation and which we only become aware of when doing the work. Such work will be at an extra cost. When you have had any asbestos removed, a clean air certificate must be provided before we will do any further work at your property.

4. We will carry out all the work during our normal business hours, which are 8:00am to 8:00pm, Monday to Friday. If you want us to work outside our normal working hours, it may be necessary for us to make an additional charge which we will agree with you in advance.

5. The time estimate provided for doing the work is our best estimate and we will make every reasonable effort to complete the work on time. However, we cannot be held responsible for delays due to weather or other circumstances beyond our control. In such situations, we will revise with you the time estimates we originally provided.

6. We may require you to take up all or some carpets and floor coverings, including tongue and grooved, parquet hardwood, rubber or tiled floors, before we start the work and we will give you as much notice as possible if we need you to do so. You may decide to call a specialist contractor to do this work for you. Alternatively, it may be possible for us to do this work for you at a cost which we will agree in advance. It will be your responsibility to replace the flooring when the work is completed.

7. We will take reasonable care to carry out the work without causing unnecessary damage to your property. While we will make good unnecessary damage directly caused by our negligence, you accept that the installation and related work may cause damage to finishings both internally and externally and that certain areas may need redecoration following completion of the installation. Redecoration will be your responsibility and is not included in the quoted price.

8. If you are a tenant, you may need your landlord's permission to carry out the work detailed in the quotation. In the absence of your advice to the contrary, we will assume that you have made enquiry and obtained permission where required. We shall not have any liability for unauthorised works and you indemnify us for any losses howsoever arising that we incur from your failure to obtain such permission.

9. If your property is a listed building, you may need planning permission to carry out the work detailed in the quotation. In the absence of your advice to the contrary, we will assume that you have made enquiry and obtained permission where required. We shall not have any liability for unauthorised works and you indemnify us for any losses howsoever arising that we incur from your failure to obtain such permission.

10. It is your responsibility to ensure before we start the work, that there is adequate gas and electricity supply to your property as required. If necessary, we can put you in touch with a gas or electricity transporter to arrange this.

11. Where we have connected new equipment to your existing system, we will not accept responsibility for the cost of repairing or replacing parts of your existing system which subsequently develops faults in that system unless we have been negligent in not realising that such damage may occur or the way we carried out the work caused the fault. Nor will we accept responsibility where your central heating system does not function properly because your water supply becomes inadequate or the water pressure is variable.

12. At our discretion, insofar as required to remove sludge and other waste from your central heating system, we may include a PowerCleanse free of charge with your boiler installation. If a PowerCleanse is or will be insufficient, we may recommend that you purchase a PowerFlush™ to deep clean your system. If you have a PowerFlush™ completed by us, there will be no charge for any future PowerFlush™ provided you keep a continuous HomeCare 200™ or above agreement with us at your property.

13. Equipment we install may come with separate manufacturer's warranty. You are responsible for checking whether a separate warranty applies to the equipment we install and maintaining any such warranty with the manufacturer directly.

14. We do not accept liability if we cannot fulfil our side of the agreement for reasons which are beyond our control, such as fire, accidents, war, adverse weather conditions, industrial disputes, strikes and lock outs which we are not directly involved in.

15. To carry out the work as quickly as possible, we may need to use sub-contractors. All sub-contractors are approved by British Gas, are fully qualified and Gas Safe registered (formerly CORGI registered). All sub-contractors carry identity cards.

16. The deposit shown on your quotation must be paid when you place your order. You must pay the balance of the quoted price when we have finished the installation unless you have signed a Credit Agreement. If your Credit Agreement is terminated for whatever reason, subject to the terms of the Consumer Credit Act 1974, the balance of the quoted price becomes immediately payable and you agree that you will be required to immediately pay the balance of the quoted price instead of your financier.

17. Notice of the Right to Cancel
You are entitled to cancel this agreement. If you are contemplating cancellation, please call 0800 316 3970. If you wish to cancel, you MUST DO SO IN WRITING and deliver personally or send by RECORDED DELIVERY or REGISTERED POST To British Gas New Heating Limited, New Heating Centre, Sitel House, Timothy's Bridge Road, Stratford Upon Avon, Warwickshire CV37 9HY or by e-mail to cancelinstallation@centrica.com at any time WITHIN 7 DAYS starting from the date the quotation is signed. Notice of cancellation is deemed to have been served as soon as it is posted or sent to us or, in the case of electronic communication, from the date it is sent to us. You may use the detachable form attached to this agreement if you want to but you do not have to. If you wish to cancel this agreement after the cancellation period, we will retain the deposit you have paid to cover the costs we have incurred. If you have signed a Credit Agreement which relates to this agreement, your Credit Agreement will automatically be cancelled if this agreement is cancelled. British Gas may cancel the agreement with immediate effect at any time by providing you with written notice. If we cancel the agreement without good reason, we will pay you any reasonable costs or losses you incur as a direct result of the cancellation.

18.The quotation together with these terms and conditions set out the entire agreement between you and British Gas.

19.Third Party rights: nobody other than you will be able to benefit from this agreement.

20. Use of Personal Information

20.1 We or our agents may use information about you to:

1. Identify you when you contact us so that we know exactly who we are speaking to;
2. Offer you accounts, services and products from time to time (we may do this using an automatic scoring system, which also uses information about you from other agencies, including credit-reference agencies);
3. Help run, and contact you about improving the way we run, any accounts, services and products we have provided before, provide now or may provide in the future (we may also contact you by e-mail or text message if you have given us these contact details);
4. Create statistics, test computer systems, analyse customer information and create marketing opportunities (including using information about what you buy from us and how you pay for it, for example, the amount of gas or electricity you use and any discounts we have offered you);
5. Help to prevent and detect fraud or loss; and
6. Contact you in any way (including by post, e-mail, phone, text or multimedia messages or visiting you) about products and services we and our partners offer.

20.2 We may allow other people and organisations to use information we hold about you:

1. To provide services you have asked for;
2. As part of selling one or more of our businesses;
3. To help to prevent and detect debt, fraud, or loss (for example by giving this information to a credit-reference agency). If you do not pay your debt, we may transfer your debt to another organisation and give them details about you and that debt;
4. If we have been asked (for example by Ofgem or a lawyer) to provide information for legal or regulatory purposes;
5. As part of current or future legal action;
6. As part of government data-sharing initiatives; or
7. If you hold an insurance policy with us, to pass information to an insurer to manage your insurance policy (including underwriting and claims, to help develop new services and to assess financial and insurance risk).
   From time to time, these other people and organisations may be outside the European Economic Area (EEA) in countries that do not have the same standards of protection for personal information as the UK.

20.3 We may also let companies in our group (including British Gas, Scottish Gas and Dyno Group) use your information to do any of the things mentioned in clauses 20.1 and 20.2.

20.4 We may use your information to help train our staff. We may also monitor and record any communications we have with you (including phone conversations and e-mails) to make sure that we are providing a good service and to make sure we are meeting our legal and regulatory duties.

20.5 We may pass your address, property and postcode, and details of your gas appliances, flue, hot-water cylinder, system controls and electrical installations (including details of any repairs or removals) to organisations that supervise these activities including Capita Gas Registration and Ancillary Services Limited (previously CORGI) and the ECA (Electrical Contractors Association). These organisations may pass this information to local authorities to meet building regulations. They may also use this information to contact you to inspect appliances or systems, recall faulty products and carry out audits, and for health and safety purposes. Where appropriate, we will give you or the property owner (or both) a certificate to show that your appliances and so on meet building regulations.

20.6 We will check your details with one or more credit-reference and fraud-prevention agencies to help us make decisions about your ability to make payments and the goods and services we can offer you. Below, we have given a brief guide to how we, the credit-reference and fraud-prevention agencies will use your information. If you would like more information about this, you can find the full version at www.britishgas.co.uk Or, phone us on 0800 048 0202 and we will send you a leaflet.

1. We will search at credit-reference and fraud-prevention agencies for information about you and all the people you are applying with. If you are providing information about other people on a joint application, you must make sure they agree that we can use their information to do this. If you give us false or inaccurate information and fraud is identified, we will pass your details to credit-reference and fraud-prevention agencies. Law-enforcement agencies (such as the police and HM Revenue & Customs) may receive and use this information.
2. We and other organisations may also access and use information about you that credit-reference and fraud-prevention agencies give us to, for example:
   - check details on applications you make for credit and credit related services;
   - check your identity;
   - prevent and detect fraud and money laundering;
   - manage credit and credit-related accounts or services;
   - recover debt;
   - check details on proposals and claims for all types of insurance; and
   - check details of employees and people applying for jobs with us.
   
3. When credit-reference agencies receive a search from us, they will record this on your credit file whether your application is successful or not.
4. We and other organisations may access and use, from other countries, information recorded by fraud-prevention agencies.
5. If you want to see what information credit-reference and fraud prevention agencies hold about you, you can contact the following agencies currently working in the UK. The information they hold may not be the same, so it is worth contacting them all. They will charge you a small fee.

CallCredit
Consumer Services Team
PO Box 491
Leeds
LS3 1WZ
Phone: 0870 060 1414
Website: www.callcredit.co.uk

Equifax plc
Credit File Advice Centre
PO Box 1140
Bradford
BD1 5US
Phone: 0870 010 0583
Website: www.myequifax.co.uk

Experian
Consumer Help Service
PO Box 8000
Nottingham
NG80 7WF
Phone: 0870 241 6212
Website: www.experian.co.uk

20.7 If you give us information on behalf of someone else, you confirm you have given them the information set out in this document, and that they have given permission for us to use their personal information in the way we have described in clause 10. If you give us sensitive information about yourself or other people (such as health details or details of any criminal convictions of members of your household), you agree (and confirm that the person the information is about has agreed) that we can use this information in the way set out in this document.
British Gas Engineers are employed to undertake installation, servicing and repair work to ensure the safe and efficient operation of central heating and domestic appliances. They have a duty of care to give good advice which could involve the recommendation to purchase additional products or services from British Gas in the interest of safety, efficiency or economy. The engineers are paid an annual salary but can also earn an extra payment linked to a number of factors including additional products/services purchased by customers.
Government law and jurisdiction
The terms and conditions for all products and services are written in English and all correspondence entered into shall be in English. Your agreement is governed by the laws of England and Wales. British Gas is the trading name of British Gas New Heating Limited, registered in England No. 6723244.

Notice of Cancellation

Complete, detach and return this form ONLY IF YOU WISH TO CANCEL YOUR CENTRAL HEATING INSTALLATION AGREEMENT. Return it by RECORDED DELIVERY or REGISTERED POST, within seven days of the date the quotation is accepted, to British Gas New Heating Limited, New Heating Centre, Sitel House, Timothy's Bridge Road, Stratford Upon Avon, Warwickshire CV37 9HY.

I hereby give notice that I wish to cancel my central heating installation agreement in accordance with clause 17. Please help us by writing your reasons for cancellation below.
Customer's Full Name
Full Postal Address
Postcode
Tel No (including STD code)
E-mail Address
Signature
Date