Help & advice
What is the Direct Debit guarantee?
Here is the Direct Debit guarantee in full:
This guarantee is offered by all banks and building societies that take part in the Direct Debit scheme. The efficiency and security of the scheme is monitored and protected by your own bank or building society.
If the amount to be paid or the payment dates change the organisation will notify you normally 10 working days in advance of your account being debited or as otherwise agreed.
If an error is made by the organization or your bank or building society, you are guaranteed a full and immediate refund from your branch of the amount paid.
You can cancel a Direct Debit at any time by writing to your bank or building society. Please also send a copy of your letter to us.
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