Help & advice
How do I check which tariff I'm on?
If you want to know what tariff you're on you can check your bill - your tariff is on the right, under your Customer Reference Number.
Once you have registered, you can check your tariff by:
- Going to 'Your Accounts page'.
- Choose either your Gas or Electricity account, by selecting the green 'view account' button.
- You will be able to view your tariff, just below your current balance.
- If you click on the 'what's this' link, as shown below, you will see all your tariff information, including the price you are paying, any cancellation charges, if appropriate.
You can check your previous tariffs by going to your 'bill history' tab and selecting the date of the bill you want to check, your tariff will be displayed in your 'Account details' on the right of the page.
If you think your tariff is incorrect, please call us on 0800 077 3833*.
*Your calls may be recorded and /or monitored for quality assurance and compliance purposes. Phone lines are open Monday to Friday between 8am and 8pm and on Saturdays from 8am to 6pm. We’re closed on Sundays and Bank holidays.
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If you have a question or need help, contact us now.