Help & advice
How do I check which tariff I'm on?
If you want to know what tariff you're on you can check your bill - your tariff is on the right, under your Customer Reference Number.
Once you have registered, you can check your tariff by:
- Going to 'Your Accounts page'.
- Choose either your Gas or Electricity account, by selecting the green 'view account' button.
- You will be able to view your tariff, just below your current balance.
- If you click on the 'what's this' link, as shown below, you will see all your tariff information, including the price you are paying, any cancellation charges, if appropriate.
You can check your previous tariffs by going to your 'bill history' tab and selecting the date of the bill you want to check, your tariff will be displayed in your 'Account details' on the right of the page.
If you think your tariff is incorrect, please call us on 0333 202 9816*.
*We may record calls to help improve our service to you. Calls to 0330/0333 numbers will cost you no more than 01 or 02 numbers from landlines and mobiles. If you get 'inclusive minutes' with your package, calls to 0330/0333 numbers will be part of these.
Phone lines are open Monday to Friday between 8am and 8pm and on Saturdays from 8am to 6pm. We’re closed on Sundays and Bank Holidays.
We're here to help
If you have a question or need help, contact us now.