Help & advice
What if I'm having trouble paying my bill?
If you're having trouble paying your gas or electricity bill, call us so we can help on 0333 202 9816*. There are a number of ways we can try to help, but it's really important you let us know as soon as possible if you're having problems paying your bill.
*We may record calls to help improve our service to you. Calls to 0330/0333 numbers will cost you no more than 01 or 02 numbers from landlines and mobiles. If you get 'inclusive minutes' with your package, calls to 0330/0333 numbers will be part of these.
Phone lines are open Monday to Friday between 8am and 8pm and on Saturdays from 8am to 6pm. We’re closed on Sundays and Bank Holidays.