Electrical emergencies

In the event of an electrical emergency or power outage, please call 105 to be put through to your local electricity network operator. 105 is a free service, available from most landlines and mobile phones in England, Scotland and Wales. This service is available 24 hours a day, 7 days a week.

Gas emergencies

If you smell gas, think you have a gas leak, or are worried that fumes containing carbon monoxide are escaping from a gas appliance, please call the free Gas Emergency Services emergency line immediately on 0800 111 999.

Remember

  • Open all doors and windows to ventilate the property.
  • Do not turn on/off any electrical switches.
  • Extinguish all naked flames, do not smoke, strike matches or do anything which could cause ignition.
  • If there are any electrical security entry phones/locks, please open door manually.