Working to make our products, services and website accessible to more people

Many Internet users find websites difficult or even impossible to use, simply because of the way they are designed. At Sainsbury's Energy, we work hard to provide services and products that are helpful to all our customers. That goes for the website, too.

It is important to us that the site is available to everyone, including those with sight, hearing and motor impairments. We have made sure every page complies with W3C (World-Wide Web Consortium) best practice accessibility guidelines. We believe we conform to the AA Standard on most pages for WCAG 2.0 (Web Content Accessibility Guidelines), and we are actively working to improve the site so that every page meets the highest standard.

We are aware that needs are often diverse and standard guidelines do not always satisfy individual concerns. If you do have any specific problems using this site, please let us know. We will make every effort to help you access our content.

Using the main menu with the keyboard
If you are navigating the site with the keyboard when you tab to 'Home' on the main menu use the left and right arrows to navigate between tabs such as 'Products' & Services' and 'Save & Create' and then press the up and down arrows to navigate the links under each tab and press enter to select.

Confidential register

This confidential register ensures that the special needs of all our eligible gas and electricity customers will be taken into account.

Contact us on:

0333 202 9816*

 

Opening hours:
Monday - Friday: 8am - 8pm
Saturday: 8am - 6pm
Sundays and Bank Holidays: Closed

Textphone:

18001 0800 8626

Textphone is available for deaf or hard of hearing customers


Deaf or hard of hearing customers

Textphone numbers are listed below for our deaf or hard of hearing customers, alternatively you can contact us via Typetalk:

Customers with impaired hearing interested in Sainsbury's Energy products and services or account enquiries can contact us on:

Textphone:

18001 0800 8626

Textphone is available for deaf or hard of hearing customers

Visually impaired customers

If you would like to receive your bill in an appropriate format such as large print Braille, or audio tape, or if you come across a part of our site that is difficult to use please contact us on the number below.

Contact us on

0333 202 9816*

Opening hours:
Monday - Friday: 8am - 8pm
Saturday: 8am - 6pm
Sundays and Bank Holidays: Closed

Some users may need to alter the size and type of font, and the colour scheme of a page in order to be able to view it.

See also:

*We may record calls to help improve our service to you. Calls to 0800 numbers are free from mobiles and landlines. Calls to 0330/0333 numbers will cost you no more than 01 or 02 numbers from landlines and mobiles. If you get 'inclusive minutes' with your package, calls to 0330/0333 numbers will be part of these.

Phone lines are open Monday to Friday between 8am and 8pm and on Saturdays from 8am to 6pm. We’re closed on Sundays and Bank Holidays.