I want to register for an online account
What can I do with my online account?
How do I submit a meter reading online?
What is the latest balance of my account?
How do I find out how much I owe?
I've made a payment but can't see it in my online account
How do I request a copy of my bill?
What is paperless billing and how do I sign up?
One of my accounts is missing from my online account, what do I do?
I can't remember my password
How do I unlock my online account?
I'm not receiving Sainsbury's Energy emails
How does remember my email work when I log in?
How do I change my email address?
What are electricity/gas/energy charges?
What does 'failed payment' mean?
What is a reversal?
What does charges refunded mean?
What does amount refunded mean?
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