When we review your account, we may find that your current payments exceeded your likely energy costs. This could be the result of a number of factors:
1.  Energy Usage
Changes to your gas or electricity consumption during a period will have an influence on the level your Direct Debits needs to be set at. Things that could lead to lower usage include being away from the property for an a period of time, installing a more efficient boiler, improved insulation and making use of energy efficient products - such as light bulbs and standby savers.
A recent price change or a change in your choice of tariff may also lead to your Direct Debit payments needing to be adjusted to reflect your energy costs more accurately.
3.  Outstanding Balance
Finally, if you have a credit balance on your account, at the end of your plan year, this means that your regular payments have exceeded your energy costs. Consequently, we may need to lower your Direct Debit payments to reflect this credit and to ensure that you don't continue to build up credits in the future.
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