If your bill is higher than you expected, it may be due to one of these reasons:

• Are there more days in this bill period? It may have been a longer month or there may have a bigger gap between meter readings.
• Have you got a balance brought forward? If you didn't pay your bill in full last time, the remaining amount will show on this bill.
• Are you using more energy? If you have more people at home, have bought some extra appliances or if it's got colder, you may simply be using more gas and/or electricity.
• Have you had your appliances checked or serviced recently? An old inefficient appliance will use more energy, and may need to be replaced.

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