When we review your account, we may find that your current payments are not sufficient to cover your energy costs for the year. This can be the case even if your account is currently in credit. This could be the result of a combination of factors:

1.  Energy Usage

Changes to your gas or electricity consumption during a period will have an influence on the level your Direct Debits needs to be set at. Things that could lead to higher usage include a cold snap, having more people living in the house or using more electrical appliances.

To help you find ways to manage your energy usage, see our energy saving tips.

Remember, providing an up to date meter reading will ensure that your statement and payments are based on the latest actual information available.

2.  Price

A recent price change or a change in your choice of tariff may also lead to your Direct Debit payments needing to be adjusted to reflect more accurately your energy costs.

3.  Outstanding Balance

Finally, if you have an outstanding debit balance on your account, at the end of your plan year, this means that your actual energy costs over the period exceeded the regular payments you made. Consequently, we need to increase your Direct Debits to cover this debit amount, and also to ensure that your account stays accurate in future.

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